Thursday 8 January 2009

Web 2.0 explained for small businesses



We've covered the world of social networking as a small business marketing tool before on the Trade-It Business Blog. When web-based tools are used in a way that's appropriate to your business, it can end up as an engaging and rewarding method of reaching out while cutting marketing costs.

Saying that though, it's not hard to see why a lesser-confident web user would get their Twitter mixed up with their YouTube, and their Flickr muddled with their Delicious. Happily, the Guardian have saved the day with a very informative article on using web tools as part of your marketing arsenal.

Helen Keegan, the MD and founder of UK mobile marketing agency, BeepMarketing, has found such tools invaluable. "I use web 2.0 technologies because, as a consultant, they build up my personal brand to be top of mind in people's minds," she says. "You need to strike a balance between your personal communication style and the audience you want to reach."

Continue reading...

Tuesday 6 January 2009

Workplace jargon: harmless or damaging?



First things first, a belated Happy New Year to the readers of this blog. Hopefully the festive break was a relaxing one - already it feels like a distant memory!

The Trade-It Small Business blog will continue as a resource for south west businesses in 2009, with more exclusive articles from local business personalities, together with the latest news from the economic world.

Today's post is based on a feature in the January issue of Business Edge magazine concerning workplace jargon. Their top ten cringeworthy office phrases are as follows:

  • Going forward
  • Blue sky thinking
  • Web 2.0
  • Ideas shower
  • Pushing the envelope
  • Low hanging fruit (?!)
  • Knowledge base
  • Restructuring
  • Fully integrated
  • Upskill


Research shows that 98% of staff from larger companies use buzzwords every day, compared to just 25% of workers from small businesses; whilst women (36%) are more guilty of spouting jargon compared to men (26%).

So why does office jargon exist? What's wrong with good old fashioned coherent speech? Is it a matter of laziness, or does it genuinely save time?

Answers to our comments form please! Feel free to add any classic office speak that we may have missed...

Wednesday 10 December 2008

Does your website make buying easy?



I recently visited the website of a local retail outlet/visitor centre to look for information about Christmas events, opening times and so forth.

Hard to believe it, but I had to hunt around for this information – and even when I found it there was nothing about seasonal offers. And yet this company spends a lot of effort on making its retail outlet vibrant and welcoming.

Websites need to be more like their retail counterparts. With the vast majority of visitors leaving after viewing just one page, it's critical that the landing page (usually the homepage) does the job.

There are four questions people ask when they land on a website, and you need to answer them. Fast!

1. Who are these people?
Transparent contact details, a real address and phone number, photos of actual people who work for the company, or of the premises... all of these help in building trust.

2. What are they selling?
Sounds obvious, but is it? Ask a handful of people who don't know your business to take a look and give you their opinion.

3. Why should I stick around? (or, what's in it for me?)
The big one – how many sites have you seen with 'Welcome to our website! We are the largest provider of X in the country, servicing blue chip clients to the highest standards of blah... our excellent record is second-to-none...' etc. Who cares? I want to know what you're going to do for me, how you're going to solve my problem!

4. What do I do next?
When time is short, we like to be told. Think airport signs and announcements. How annoying is it not to be able to find crucial flight information? Tell us what to do! Clear instructions, calls-to-action, active verbs (shop now, buy now, find out here...)

Putting yourself in the shoes of your customer is good old fashioned marketing. What are they likely to be looking for when they come to your site? What's on their mind? How can you get their attention in those few second before they click away?

Make buying easy

If there's one mantra worth keeping in mind at all times, it's this. As Steve Krug said, 'Don't make me think!'

So many sales are lost because of clunky navigation, too-clever copy, design-gone-mad and 404 errors. Get rid of the splash pages and the broken links, fix the forms, the spelling mistakes and the black backgrounds, upgrade to a decent content management system and make buying easy. And have a happy Christmas!



Robin Houghton of Eggbox Marketing is an online marketing specialist and author of eTips: monthly marketing advice and ideas for small businesses. Sign up at eggboxmarketing.co.uk/etips.

Tuesday 18 November 2008

Should you be spending money on marketing during a downturn?


A study showing the long-term benefits of maintaining an advertising presence during a recession.


There's no denying it, small businesses are having to rein in their costs, thanks to the current economic climate. What does that mean for marketing? Should business owners be cutting that too?

The answer partly depends on whether you consider marketing to be an expense or an investment. Related to this is whether or not you're measuring the results of your marketing. If you can measure it, do so. If you can't, how else are you justifying the expenditure? Ask not what will happen if you do spend £XXXX on a new brochure, website, display ad, directory entry, PR event or whatever, but what will happen if you don't. Not just 'are they cost-effective?' but 'are they effective?'

This question of measurability is key, and it's something that marketers traditionally have always hated. Accountants slashing their budgets, stifling innovation and growth. Marketers believe you have to invest in creative marketing in order to create a competitive advantage. I'm a marketer myself, and I do think it's short-sighted to make swingeing cuts in marketing during a downturn, however tempting, because marketing now is an investment for the future. Nevertheless, there's no point fiddling with marketing while the business burns. The idea is to market smarter – DON'T drop all marketing but DO question every pound spent, keep any eye on the results and stay flexible. Then marketing pays its way and nothing is wasted.

For example, a mail order firm used to send out its sixty page brochure twice a year, with smaller versions in between. Instead, they took the decision to send only one brochure a year and in between times send frequent email updates, attracting customers to their web store. The money saved in print, design and distribution costs was significant, even after the business reallocated budget to the email updates and improving website visibility.

It can be the small changes that make all the difference: halve your print advertising and put the money saved into getting your website found in searches, reconsider those annual directory entries – do they actually bring in business or are you just in them because everyone else is? Look at ways of retaining existing customers and cross-selling rather than focusing solely on getting new customers. Measure what you can: conversion rates, click-through rates, cost per acquisition... it's amazing how many businesses know nothing about their website performance except the number of 'hits' it gets. And most importantly, respond to changes and make the most of any opportunities. We all need to stay on our toes.



Robin Houghton of Eggbox Marketing is an online marketing specialist and author of eTips: monthly marketing advice and ideas for small businesses. Sign up at eggboxmarketing.co.uk/etips.

Monday 17 November 2008

Time for some networking



Business networking, love it or loathe it? If you're groaning already, I promise this won't be a thinly-veiled promotion for a membership association. But here's the thing. Businesses are having a hard time of it right now and when the going gets tough, like it or not, the tough get networking.

I have a bit of a Jekyll and Hyde thing about networking. On the one hand, I absolutely believe in the principle of it – people do business with people not other businesses, it's not who you know it's who knows you, blah blah.

But I also acknowledge there's something contrived about getting together with the sole purpose of doing business, whilst going through the polite motions of small talk. All that bonhomie with complete strangers, awkward sales pitches and 6am starts - is it quite, well, British? Even my local chamber of commerce seems to view the idea of members promoting themselves to each other as positively grubby.

For my own part, I've done the formal business breakfasts, the informal get-togethers and quite recently had a taste of speed networking. What works? It depends on many factors, not least of all your personality, the type of business you are in and the make-up of the group you attend.

When considering the more formal membership groups, the two biggest issues to square are the cost (both of joining initially and the regular meeting fees) and the time commitment (often every week, with no time off for good behaviour.) In my experience, those who are almost guaranteed to do well in these groups are in 'commodity' businesses (something that most people will always need, like stationery suppliers, accountants, solicitors). They also suit outgoing types (although if you are on the shy side it can build up your confidence about standing up and speaking to a group, for example). The focus of this kind of group is on getting sales leads for one another, so although the time commitment may seem high there is a full agenda at each meeting and no time is wasted.

However, if your business is something more unusual, or your market somewhat niche, or if you have a strong aversion to smiling brightly at 7am, speaking in public or adhering to rules, you will probably be happier with informal networking. Turn up if you feel like it, wear what you're comfortable in, talk to who you like, have a drink and if you hate the hard sell, just be sociable.

Of course, even informal business networking carries its unwritten rules. Don't talk about yourself all the time, for example – far better to turn the spotlight on the person you're talking with. American business etiquette consultant Phyllis Davis offers many useful tips.

A word of warning though: it's a bit like brushing your teeth. Once or twice a year and you may as well not bother. You may not go to every meeting, but try to get along as regularly as you can, because it's the repeated, regular contact with people over the long term that seems to really bring results.



Robin Houghton of Eggbox Marketing is an online marketing specialist and author of eTips: monthly marketing advice and ideas for small businesses. Sign up at eggboxmarketing.co.uk/etips.